At EdenStore (edenstore26.com), we are committed to protecting your privacy and handling your personal information with transparency, care, and respect. This Privacy Policy explains what information we collect, how we use it, and your rights as a customer.
By visiting or making a purchase from our Site, you agree to the collection and use of information in accordance with this policy.
📋 What Information We Collect
We collect personal information to provide you with a seamless shopping experience. The types of information we collect include:
1. Device & Usage Information
What we collect: Browser version, IP address, time zone, cookie data, pages viewed, search terms, and how you interact with our Site.
Why we collect it: To ensure the Site loads correctly for you and to analyse usage patterns so we can continually improve your experience.
How it's collected: Automatically via cookies, log files, web beacons, tags, and pixels when you access our Site.
Who it's shared with: Our platform provider, Shopify. Learn more at Shopify's Privacy Policy.
2. Order & Account Information
What we collect: Name, billing and shipping address, payment details (including credit card information), email address, and phone number.
Why we collect it: To process your order, arrange delivery, send invoices and order confirmations, communicate with you, and screen for potential fraud.
How it's collected: Directly from you at the time of purchase.
Who it's shared with: Shopify, for payment processing and order fulfilment purposes.
3. Customer Support Information
If you contact us for support, we may collect additional information relevant to your enquiry in order to resolve your issue effectively.
🔒 How We Use Your Information
We use your personal information to:
- Process and fulfil your orders, including payment and shipping
- Send order confirmations, invoices, and shipping updates
- Respond to your questions and provide customer support
- Detect and prevent fraud or unauthorised transactions
- Improve our website, products, and services
- Send you relevant marketing communications (where you have opted in)
🤝 Sharing Your Information
We do not sell your personal information. We only share it with trusted third-party service providers who help us operate our business, including:
- Shopify — our e-commerce platform provider (Shopify Privacy Policy)
- Google Analytics — to help us understand how customers use our Site (Google Privacy Policy). You may opt out at any time via Google's opt-out tool.
- Legal authorities — where required by law, court order, or to protect our legal rights
🎯 Behavioural Advertising
We may use your personal information to deliver targeted advertisements and marketing communications that are relevant to your interests. You can opt out of interest-based advertising through the following resources:
- Network Advertising Initiative — learn how targeted advertising works
- Digital Advertising Alliance Opt-Out Portal
🍪 Cookies
Cookies are small data files stored on your device when you visit our Site. We use functional, performance, advertising, and social media cookies to:
- Remember your preferences and settings (e.g. region, login)
- Improve site performance and navigation
- Understand how visitors interact with our Site
You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our Site.
🔄 Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including maintaining your order history and complying with legal obligations. If you would like us to delete your personal information, please contact us and we will action your request in accordance with applicable law.
🤖 Automated Decision-Making
We use limited automated decision-making processes to help prevent fraud. These include:
- Temporary blocking of IP addresses associated with repeated failed transactions (active for a few hours)
- Temporary blocking of credit cards linked to flagged IP addresses (active for a few days)
These measures are managed by Shopify and do not have any significant legal effect on you as a customer.
⚖️ Your Rights
California Residents (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we hold about you
- Access and port your data to another service
- Request correction or deletion of your personal information
To exercise any of these rights, please contact us using the details below. You may also designate an authorised agent to submit requests on your behalf.
EEA Residents (GDPR)
If you are located in the European Economic Area, you have the right to object to processing based solely on automated decision-making, including profiling, where it has a legal or significant effect on you.
👶 Children's Privacy
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe your child has provided us with personal information, please contact us immediately and we will take steps to remove it from our records.
💬 Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please get in touch:
📧 support@edenstore26.com
📝 Or use our Contact Us page
We aim to respond to all privacy-related enquiries within 5 business days.
This Privacy Policy was last updated in June 2026 and may be updated periodically to reflect changes in our practices or applicable law.
