Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

How to Start a Return To start a return, contact us at support@edenstore26.com. If your return is accepted, we'll be in touch with next steps and instructions on how to send your package back to us. Items sent back without first requesting a return will not be accepted.

Returns should be sent to: "Eden Store" 9 Dendy Place, Edens Landing QLD 4207, Australia.

Damages and Issues Please inspect your order upon reception and contact us immediately if your item is defective, damaged, or if you received the wrong item, so we can assess the situation and make it right.

Exceptions / Non-Returnable Items Certain items cannot be returned, such as perishable goods, custom or personalised products, and hazardous materials. Please get in touch if you have questions about a specific item.

Exchanges The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds Once we've received and inspected your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at support@edenstore26.com.